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Happy Returns

We make returns beautiful for shoppers, merchants, and the planet.

Returns Management

Developed by: Whiplash

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About Happy Returns

Happy Returns by PayPal provides end-to-end returns solutions for online merchants and shoppers through a unique combination of returns software plus reverse logistics. Through its nationwide network of Return Bar locations, Happy Returns delights shoppers by enabling them to drop off returns with no packaging or printing in under 60 seconds. Returns are aggregated and shipped using reusable totes, reducing costs for merchants and increasing sustainability by reducing cardboard waste and carbon emissions. 

Happy Returns and Whiplash

Happy Returns makes returns hassle-free and convenient for customers while uncovering savings and improving sustainability for merchants along the way. Together, Happy Returns’ and Whiplash’s merchants can streamline their returns and reverse logistics processes and ensure that returns are expertly handled at the Whiplash facilities, allowing for more time to focus on supporting customers and improving loyalty.

  • Delight shoppers: Hassle-free in-person returns and immediately initiated refunds have earned Happy Returns a 93 NPS score from hundreds of thousands of happy customers.
  • Save money: Compared to mail returns, Return Bar returns are aggregated across merchants and shipped together, resulting in significant savings on shipping alone.
  • Retain revenue: Promote intelligent exchanges based on return reason and available inventory.
  • Boost sustainability: By replacing cardboard with reusable totes, Happy Returns reduced greenhouse gas emissions by 120k lbs for every one million returns.


  • Happy Returns Brand Logos
  • Happy Returns Desktop Experience
  • Happy Returns Merchant Dashboard
  • Happy Returns Mobile Return Flow
  • Happy Returns Return Bar
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